Africa’s largest bank thinking forward, looking forward and acting forward
Bank’s Human Capital transformation journey to create a compelling employee experience and an engaged workforce
Business overview and goals
- Standard Bank has a presence in 29 countries around the world with 54,000 employees (42,000 permanent and 12,000 non-permanent or contingent workforce)
- With 1,200 branches across the continent and 8,400 ATMs, Standard Bank serves roughly 13.5 million retail clients
- Growth largely inorganic; fueled by series of acquisitions
- Lack of overarching global human capital strategy
- Limited standardized process or practices; majority of processes were manual in nature
The Solution
Implemented comprehensive Human Capital Transformation Journey focused on:
- Attracting, developing and retaining talent to enable business strategy
- Enabling an inclusive and performance driven culture
- A strong commercial focus and mindset
- Seamlessly delivering HC service enabled through technology